In our call centre, IT and some other areas, we bring in agency workers or contractors before offering a permanent role or use contractors. In some instances individuals have elected to stay as agency temps or contractors. I am currently reviewing how we treat our agency workers/ contractors with regards to such matters as appraisals, succession planning, social events, etc. I am interested in hearing from anyone with regards to practical steps that they have taken to engage such workers without over stepping the mark and treat them as actual employees.
Jenny Kevan
