I need to review performance of admin staff, having no admin background myself. I’d be grateful for any suggestions or examples of reasonable standards and targets that I can use. Stuff like deadlines and accuracy are okay but stuff like using initiative and taking responsibility are issues we’re grappling with so I’m after any help framing these in a reasonable but robust way. I’m expecting a good deal of woffle and excuse-making so want to be able to get us to a sensible standard.
Jane Buckland
