Since the new statutory grievance procedures were introduced the grievances in our organisation have more than doubled. I was at recent networking events and other HR colleagues had found the same. Were are trying to analyse the themes to see if there are underlying causes.

Does any one have any good practice policies or tips they can share of similar experiences or how to encourage staff to deal with concerns informally? We’ve recently done a staff survey and the results were very positive but the two things seem at odds with each other!

Thanks.

Toni Court