Change is a common occurrence for every organisation, but the way change is implemented can take on many forms. If poorly managed, change can result in costly mistakes. Change management is a systematic approach to helping individuals make a smooth transition from a current state to a desired future state. Employee buy-in and participation is critical to ensuring changes made in your organisation are successful.
Organisations change and adapt in many ways, including their strategy, operations, technology and behaviour. Change can be big or small and can occur over any timeframe; it can happen instantly or may take years to implement. Regardless of the type or size of change, dealing with the perceptions of those involved can make the difference between success and failure.
So how can you improve employees’ perception of change at your company?
Employee feedback should factor in every step of your change management plan. By consulting with the individuals who will be affected by the change, you can accomplish three things:
1. Improve the change process
The people on the ground doing the work often have a better understanding of day-to-day operations than managers and executives. Line workers are the experts on the small details that impact operations and processes in your company. Getting feedback from these employees can help management see beyond the big picture and avoid making costly mistakes. Given the opportunity, employees often provide their own valid suggestions and new ideas that you may not have considered.
2. Increase employee buy-in
When you invite employees to actively participate in a change process, it increases the likelihood that employees will accept the changes being made. By openly requesting feedback, you are demonstrating that you value employee input and you want to include everyone in the change process. Involvement encourages individuals to embrace change, in spite of the work it entails, because they have personal ownership.
3. Understand capability for change
Employee feedback will give you a greater understanding of the potential your organisation has for change. Sometimes, even though you believe a change needs to be made, it just isn’t feasible at the current time. By collecting and analysing employee feedback, you can gain valuable insight into strengths and weaknesses throughout your company. This information will allow you to create a realistic plan for change.
Employee feedback surveys can be a powerful tool to support change management as they solicit valuable feedback from staff, easily and effectively. Read this post for 10 tips on how to gather feedback from your employees.
