We are putting in place procedures for staff who deal with customers who become abusive on the telephone. Does anyone have a similar policy/procedure they could share with me?
Carrie Hackland
We are putting in place procedures for staff who deal with customers who become abusive on the telephone. Does anyone have a similar policy/procedure they could share with me?
Carrie Hackland
by
How to build a coaching culture
Part one: Coaching for success
Part two: What’s the story?
Part three: Coaching as a ritual