We have a young employee who has been with us for 7 months. She’s conscientious and punctual. Unfortunately she’s letting us down with her appearance. On most days she wears trousers that are at least 6 inches too long and tops that have seen better days. She doesn’t appear to use a hairbrush (I know the difference between fashionably messy and unbrushed) and has even turned up in a pyjama top! We’ve made several attempts to speak to her informally in order to try and smarten her up. Her job is customer facing and she’s letting the team down – who, although only 1 or 2 years older than her, are all well turned out. Short of providing her with 2 or 3 smart tops and suitable trousers I’m not sure what my next steps should be! Any ideas?