Company I work for have a handbook where it states that falsification of telemarketing records will lead to disciplinary action up to and including dismissal.However we dont have a specific process for dealing with this.
On a Quality control, We found a permenant Employee with us 4 years to be putting sales through without ringing the customer.Was able to do so as it was a free subscription.

My boss wants to fire him but I dont think we have the right to do this.
I have advised a written warning , the employee has a written warning but this was in relation to a supervisory role he was in . He was demoted due to the written warning,
He has never recieved any warning in relation to false records before.

Do we need a process approved on this or can he be fired?
Appreciate any replies….
David Murphy

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