I am a manager of a team of 5 customer service representatives. Last week on a night out outside of work 2 of them thought it would funny to prank call a another collegue while in my presence. The number they called was a work number although they did not know this at the time. I have been called into a disciplinary as i was there because this behaviour is said to have possibly had an impact on company service to customers. As i believed this to be a personal wind up between two collegues and had no idea it had anything to do with work i did not intervene. i feel i have done nothing wrong yet i still have a disciplinary as well as the two employees that made the phone call? Any help?
Jamerson Jeffrey