I am currently working on my management report in which I am looking at how we can change the way we work as a department – the emphasis being on business focus and proactivity rather than the constant reactive manner in which the departmet runs.
Part of the report is to look at introducing a manual of guidance which will initially be sent to the schools. This will be a working document and encourage information flow between ourselves and the schools, to try and cut down on telephone queries it will also incorporate “how to guides” which will cover maternity, pensions, news starters plus other various policies.

I would like to hear from anyone who has worked on something similiar, any successes or challenges.

I am in one of the London Boroughs and work in Education looking after the schools, so would like to hear from other LEAs and also private sector.

Thanks for reading this.

Melanie Gardner