Hi,
I’m looking to start a ‘customer survey’ for our HR administration as I think it will focus our minds on delivering what our customers actually need and want from us, and more importantly, how they view us at the moment (I suspect not very well from informal feedback I’ve received!).

I’m concerned though with the tension between what people want us to deliver and what we actually need to deliver (in my past experiences these things have differed wildly, mostly due to a difference in expectation from HR – most people have thought we should be their PA’s).

Has anyone ever gone and gotten widespread feedback? If so, what kind of questions did you ask? How did you deal with the feedback? Was it useful to you?

Any tips / advice would be gratefully received.

Many thanks
Helen
Helen Underhill