Rota and Resource Management system for Contact Centre

Hi all,

 

I would like some feedback and input into what people are currently using to manage resource and rota’s within the contact centre environment. We are currently using an excel spreadsheet to manage 70+ staff and we need something else!

 

I have read through; http://www.hrzone.co.uk/item/155777 and it was very helpful but I was wonting more up to date feedback.

 

What are people currently using within the contact centre environment?

 

I am looking for something to help manage the rota for the staff and help product staffing demand in the future. Integrates with the phone system and understands hunt groups/skill and is flexible enough to update depending of changing skills and demands.

 

Any feedback welcome.

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