Our company is going to be implementing an improved online recruitment site next year and are currently debating a number of process issues.

One of which is whether to publish and operate a telephone support for candidates who had any questions re the vacancy/ company or application process.

However we do not know whether we would be creating a rod for our own backs by publishing a telephone number as we are unsure how many people would use it given we currently receive 2-3000 speculative email applications per month

Does anyone have any experience of offering a telephone support for their online recruitment? What sort of volume in relation to vacancies/ applications have you had.

Do you feel you gain value out of offering the telephone number or do the queries tend to be of low value?

Any thoughts/ experiences welcome.
Richard Sorrell