Use of Web 2.0 technology

I am researching the use of Web 2.0/Enterprise 2.0 technologies with regard to their applicability to the HR field for my professional assessment management report. I would like to know if anyone has used these types of technologies to streamline HR processes or enhance employee engagement eg recruitment or employee surveys, and if so, how successful they were, costs of implementing, disadvantages.

Any help or pointers would be much appreciated.
Jill Little

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