Recognise This! – Old hierarchical org structures are often inappropriate for recognising teams in today’s social web workforce.
The husband of a member of my team (we’ll call him Tom) works on very complex circuit board designs. The way the company is structured, Tom is pulled in as a resource to an engineering team as new projects are added. Based on the traditional organisation chart, however, he is not a member of the engineering team.
A year ago, Tom worked with a particular engineering team headed by Jim on a project worth tens of millions of dollars to the organisation. During the course of developing the circuit board, Tom found an error with design prior to the board going to manufacture. Tom’s discovery and fix saved the company several million dollars in erroneous production costs, increasing the profit margin on this particular project. Upon total project completion, the entire team was recognised for their exceptional accomplishments, receiving monetary bonuses based on overall profit margin of the contract. But, because Tom is not a hierarchal member of Jim’s team, Tom did not receive any percentage of the monetary bonus (though he was included in the party celebrating project completion and announcing the bonuses).
Skip ahead to two weeks ago. The company closes a multi-billion dollar contract. Jim walks down to Tom’s desk to talk about the project and how excited Tom should be to work with Jim and his team on it. Tom looks at Jim and says, “Why should I offload my current projects to work with you on this? I see no benefit to me.”
Getting Team Recognition Wrong Has Serious Consequences:
- Demotivation and disengagement overall – Tom did great work. Because of his catch of an error, the entire team received additional award bonuses – except Tom. The lesson Tom learns is his work is not valued, so why should he try to find expensive errors in the future? Instead, Tom is encouraged to just do run-rate work.
- Refusal to participate (or reluctant participation) in future ad hoc teams – In this case, Tom can refuse to even participate on the new project, so Jim loses an exceptional, experienced resource. But if Tom could not refuse joining the team, his contribution and level of effort will not be to prior levels. Actively disengaged employees might go so far as to sabotage the project.
- Reinforcement of old-school, rigid reporting lines and hierarchies – Modern circles of influence are just that – broad circles of people who interact and work together in multiple different ways and not according to rigid hierarchical reporting structures.
- Look beyond the org structure to the social structure for true team recognition. Recognise all contributors to a project being recognised, not just hierarchical team members.
- Honor contribution, level of effort and behaviour demonstrated, not just participation. Not all members of a team contribute equally and those variations should be honored.
- Publicise team accomplishment, featuring individuals as appropriate.
How have you seen team recognition go wrong?