Recognise This! – Retention of these employees may be impossible, but you can refocus their efforts while you have them.
At a recent workshop led by my Insight team, a participant made a very insightful comment about “employees who quit but forgot to tell you.”
I’m sure we can all think of employees like this in our organisation. They are at their position in body, but certainly not in spirit. Worse yet, they are earning 100% of their pay and benefits, but at best giving you 50% effort in return (and often far less).
Recent Hay Group research on employee engagement reported in Business News Daily shows this is only going to worsen in coming months.
“Employee restlessness is rising, according to new data from Hay Group, a global consulting firm. Last year, nearly two in five (38 per cent) employees planned to leave their organisation within the next five years, compared with 30 per cent in 2009. In large measure, that restlessness stems from a direct result of lack of engagement, the study found.
“‘U.S. companies have experienced lower turnover rates over the past few years, largely because of the weak labor market associated with the economic downturn,’ said Mark Royal, senior principal at Hay Group Insight. ‘We’re in the eye of a turnover hurricane that has lulled many companies into complacency. In the meantime, employee frustration is rising. Organisations that fail to identify and act on issues affecting employee commitment during this break in the storm are going to find employees exiting in increasing numbers as other opportunities become more plentiful.’”
In fact, this is in parallel with a key finding in our own Spring 2012 Workforce Mood Tracker Report:
“Search for greener pastures of recognition fuels employee turnover. Employees are more likely to consider leaving a job for a company that recognises their employees. In fact, most of them have done just that…
“The good news is employees with adequate recognition are less likely to abandon the company. Of those who have been recognised in the past three months, only 23 per cent are considering a job change. That is versus 51 per cent likelihood of jumping ship from those who have never been recognised. The bottom line: recognised employees are far more inclined to stick around.”
The solution is quite clear. Appreciate your employees for their efforts and behaviours to be sure they’re focussed on the task at hand, not daydreaming about quitting and starting anew somewhere else.
Do you have employees who “quit and forgot to tell you?”