“Most organizations fail to drive adoption because of their inability to design processes around employees.”
Ahead of HR Tech World Amsterdam, taking place on 24-25 October 2017, we spoke with MC and CEO of Leapgen Jason Averbook about how organisations can better drive adoption of HR technology and prepare for what the digital future holds. Find out more and buy your tickets here for HR Tech World Amsterdam – one of the […]
Damned if they don’t value diversity – damned if they do
There’s so much rich insight coming out of the academic sector that HR professionals need to know. At Academics’ Corner we feature the best HR researchers that tell you what they’ve found and what you need to do differently on the back of the research. Get connected to the academic sector through Academics’ Corner and […]
Employee engagement: the key to helping frontline staff reach their true potential
With unlocking potential one of the key themes for this year’s National Customer Service Week (2-6th October), Kenny Bain, CEO of Rant & Rave looks at ways to drive engagement with employees working in the customer service sector and, ultimately, help them to reach their full potential. If you ask any CEO what the most […]
Are we setting our leaders up to fail?
Among the challenges HR have to contend with are the ones that arise from old-fashioned, top-down leadership cultures. These generally expect one person, the one at the head of the organisation, to do the lot, and to know everything there is to know. Leaders are held up as the source of all knowledge, assumed to be […]
7 essentials for emotionally intelligent customer service
Occasionally people from certain organisations say to me “we’re not looking for emotional intelligence support or training,” And that’s fine. Except when I find I’m interacting with the very same organisation as a customer a while later and my experience follows an all too familiar ‘low EI’ pattern that erodes trust and engagement. It’s that […]
Can neuroscience enhance acceptance of Emotional Intelligence?
I have always felt that Emotional Intelligence (EI) as a method for developing leaders and guiding behaviour in organisations is much better understood and accepted within HR than it is with leaders themselves. Somehow despite the enormous popularity of Daniel Golemen’s books it has never really caught on to the extent it probably should in […]
The Dark Side of Emotional Intelligence
According to Adam Grant, professor of management and psychology at the University of Pennsylvania’s Wharton School of Business, our ‘unbridled’ enthusiasm for emotional intelligence has obscured a dark side. New evidence, Grant says, shows that when people hone their emotional skills, they become better at manipulating those around them. And when you’re good at controlling […]
How to harness the power of critical thinking
While most business leaders are willing to acknowledge publicly that their staff are their most important asset and resource, as we know in practice it’s often something they pay lip service to, preferring instead the comfort of the boardroom, the bottom line and dealing with shareholders. That’s not to say that progress hasn’t been made […]
“We are living in a very exciting period of our evolution as technology starts to impact every aspect of our lives”
Ahead of HR Tech World Amsterdam, taking place on 24-25 October 2017, we spoke with CEO and Founder Marc Coleman about the technology trends he is most excited for and their implications within a rapidly evolving HR landscape. Find out more and buy your tickets here for HR Tech World Amsterdam – one of the […]
How does technology affect your emotional stability?
Picking up a copy of Daniel Goleman’s book Emotional Intelligence is almost a requirement in the business world for educating yourself on the topic – but in terms of improving your emotional skills, does stepping back from the internet help or hinder your relationships (both online and off)? When we started our Digitox, such a thing couldn’t have been […]
Artificial intelligence: pre-screening candidates’ lives, not just CVs
At its most basic level, artificial intelligence (AI) will provide HR with the ability to automate many aspects of the recruitment process in a much faster and more efficient way compared with traditional processes. Manual searches for candidates will be a thing of the past; instead, recruiters will enter key terms, desirable aspects and job […]
How being selfish, prejudiced and narrow-minded improves emotional intelligence
Combining thinking with feelings to make quality decisions and build authentic relationships underpins your emotional intelligence. And self-awareness is a key component of this. Beyond the obvious awareness of your strengths and liabilities (along with how they play out and the impact that they have) is an awareness of how your attitude can impact upon […]
“I’m looking forward to helping empower people across North’s business to reach their full potential.”
Dawn Robinson has recently been appointed as Global Director of People at North P&I Club, a leading global marine insurance company. Here Dawn speaks about delivering a new leadership and development programme that will equip North’s employees with the skills and experience to become brilliant leaders. Becky Norman, Deputy Editor, HRZone: Congratulations on your new […]
5 proven ways to increase benefits take-up among employees
Companies make a significant investment into employee benefits. While employers may hope to achieve different outcomes from offering benefits, the truth is, benefit packages contribute to big business goals. From attracting and retaining talent, to motivating and engaging employees and increasing workforce productivity, getting a strong return on investment should be a top priority for […]
“One of the biggest challenges to achieving workplace inclusion is a lack of senior level buy-in.”
Janice Henson has recently joined Equal Approach as Director of Embedding Inclusion. With a wealth of experience in and great passion for advancing workplace diversity and inclusion, she will be building on the company’s already successful global inclusion programmes. Here she discusses her plan of action for the coming year… Becky Norman, Deputy Editor, HRZone: […]
Get ready for the ‘Day After Tomorrow’!
Peter Hinssen is Chairman & Co-Founder at Nexxworks, a company that helps businesses to look further ahead to their ‘Day After Tomorrow’. In this interview, he argues that organisations need to overcome their fear of radical ideas and risk in order to successfully transition to future thinking. Peter will be presenting a talk, ‘Get ready for the […]
Promoting a thinking environment creates inclusion
There are a whole lot of new words being created to explain the impact of bias and sexism which comes with it. Words like: Manterrupting: Unnecessary interruption of a woman by a man. Mansplaining: Explaining without regard to the fact that another person in the group knows more than the explainer, often done by a […]
Even feminists show bias against female leaders
Consider this and notice the images in your mind’s eye. The visit to my doctor from earlier that morning was still on my mind when I found myself slamming the brakes of my car to avoid a collision. A driver was pulling out onto the roundabout just in front of me. Still shaking I carried […]
Menopause is not a women’s issue, at work or anywhere else
There’s so much rich insight coming out of the academic sector that HR professionals need to know. At Academics’ Corner we feature the best HR researchers that tell you what they’ve found and what you need to do differently on the back of the research. Get connected to the academic sector through Academics’ Corner and […]
How to prevent cheating in online assessment
When online psychometric testing was first introduced in the 1990s, it was estimated that 10% of job applicants attempted to cheat in their tests. That figure has since been greatly reduced as test providers and employers have taken direct measures to counter specific tactics such as: 1. Sharing the ‘answers’ Individuals can no longer take […]