Pergamon Flexible Learning, one of the UK’s leading publishers of open learning materials and trainer resources for management training, has successfully launched a new training series.
The Trainer’s Workshop Series is a practical, hands-on roadmap to help companies quickly develop skills in key business areas. Each book in the series offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions. In addition to easy-to-use icons, each book in the series includes a companion CD-ROM with PowerPoint™ presentations and electronic copies of all supporting material featured in the book.
The series currently comprises five workbooks:
Customer Service Training
Customer Service Training provides practical, hands-on guidance to help you quickly develop customer service training. Dozens of field-tested exercises, games, activities, icebreakers and assessment instruments help you teach employees the importance of customer service and improve their performance.
Leadership Training
Leadership Training offers both background knowledge, and the practical help you need to create strong leadership training at all levels within the organization. Presenting the most up-to-date training methodologies such as accelerated learning, this guide also provides methods for assessing leadership strengths and weaknesses.
Leading Change Training
Leading Change Training helps you create solid change programmes within your organization and integrate leading-edge change leadership models and other theories into your programme. It not only involves simply reducing resistance, but also creating an awareness of the challenges and responsibilities that each person, irrespective of level, faces as a change initiative goes forward.
New Employee Orientation Training
New Employee Orientation Training helps you design new employee orientation programmes at the organizational and department level. This guide will help make the process much easier and help you solve the most common challenges you are likely to face.
New Supervisor Training
New Supervisor Training helps new and experienced supervisors make the transition from individual contributor to leader with ready-made training tools and materials. This guide includes sections on interactive training, evaluation and improvement and provides key skills to new leaders.
About Pergamon Flexible Learning:
Pergamon Flexible Learning publishes quality open learning materials for management training. As publishing partners of the ILM (Institute of Leadership & Management) our books are aligned and mapped to their qualifications. The flexibility of our workbooks, CD-ROM and cassettes make them ideal for use by individuals, colleges and trainers for delivering bespoke programmes as well as courses that lead to nationally recognised qualifications.
For further information contact:
Claire Lawlor
Marketing Controller
Pergamon Flexible Learning
+44 (0)1865 314459
c.lawlor@elsevier.com
