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Annie Hayes

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£15 million windfall for staff at mobile phone giant

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Eligible employees at O2 are set to receive a cash reward of up to £1,000 each, as part of its second annual Thanks a Million reward scheme.

The mobile provider is rewarding its staff with the cash bonanza as a thank you for being ranked number one for customer satisfaction, in O2’s quarterly customer satisfaction surveys.

Loyalty is also being rewarded. Employees who have been working for O2 since the introduction of the two-year Thanks a Million scheme will receive an additional £500 as well as the £1,000 as a reward for service.

Ronan Dunne, chief executive of O2 UK, said that O2 has more customers than any other network, so more care than ever is required to maintain customer focus.

“I am proud of our customer satisfaction record and very proud of our employees who have worked so hard to achieve it. Through Thanks a Million we’re thanking our employees with a cash reward and thanking our customers with our continued dedication to satisfying them.”

In 2006, the Thanks a Million goal was to add a million net customers and O2 awarded £10 million to its staff.

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Annie Hayes

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