When it comes to the most common causes of customer complaints, evidence indicates that staff performance is the biggest culprit. Your employees are the ones interacting with your end customers day in and day out, and their experiences and engagement at work affect the way they service your customers.
This guide, in association with Zendesk and MyCustomer.com, will share why employee engagement is important, how to measure it and the latest trends for the workforce.
At Zendesk, our goal is to help bring companies and their customers closer together. We know that communication is the key to happy relationships, so we build software that makes customer conversations easy and more productive.
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How to build a coaching culture
Part one: Coaching for success
Part two: What’s the story?
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