The 2014 Questback Enterprise Feedback Study

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Employee engagement customer experience surveys – two sides of the same coin?

Questback recently surveyed HR CX/marketing and insight professionals across UK companies to find out how listening to customer and employee feedback has improved performance and helped organisations achieve their business objectives.

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What you'll learn

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Questback is a global leader in enterprise feedback management with more than 5000 customers world-wide using its solutions for gathering, analysing and acting on business-critical information. Questback’s customers improve their financial results by improving customer and employee satisfaction and loyalty. Our customers, like Questback, believe that people and businesses need feedback to learn and grow, and Questback technology allows you to capture this wisdom from all your stakeholders including employees, customers and market research participants.

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