These questions are being answered by Learn HR, a market leader in the provision of HR and payroll training and nationally-recognised professional qualifications.
Q: "We insist that any employee who wishes to submit a formal grievance does so on our official form. Are we alright to do this?"
A: No. An employee may submit a grievance in any written form. This may be a letter, memo, even an email. Also a complaint that is contained in some other document such as a resignation letter must be treated as a written grievance as must a letter written by an employee's legal representative.
In each case the grievance must be handled in accordance with the statutory grievance procedure provided by the Employment Act. You need to make sure that all your managers and supervisors are aware of this and are trained to spot any complaints in whatever written form they may appear.
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