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Training Policies

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Im newly appointed trainer in a call centre, I would like Any suggestions on Training and Development policies in a Call Centre environment

Regards
Margaret
Margaret Mannion

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5 Responses

  1. solution and training for textphone callers
    We are distributors for a brandnew server based software package that allows textphone calls from deaf callers to be handled on screen at the workstation. Training in how to use system and deal with deaf calles is bundled on the server making training easy at the work station. We are doing demos end of May, Contact if your call centre is interested

  2. disability issues
    One thing you really need to be aware of is how to deal wih disabled callers. If you get involved in litigation there is no upper limit on compensation awarded against you!

    If you would like to discuss this e-mail me on jean.brading@kennetbridge.co.uk.

    We provide a lot of training to organisations who are keen on developing goog practice but also don’t want to get caught out by the law!

  4. call centre training
    We have experience in call centre training needs analysis and the design of staff trainig programmes. Please do email us if you wish to discuss.
    Bernatd Stewart – Integrated Performance Development

  5. Call Centre Training Policy
    Margaret

    I may be able to help you, I have a contact, who is ex BT – Call Centre, she has recently set-up her own Company – First Point Call & Data Centre.

    Give me a call on 0151 647 3388 for more information/help

    Paul Harrington

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