Im newly appointed trainer in a call centre, I would like Any suggestions on Training and Development policies in a Call Centre environment
Regards
Margaret
Margaret Mannion
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Im newly appointed trainer in a call centre, I would like Any suggestions on Training and Development policies in a Call Centre environment
Regards
Margaret
Margaret Mannion
by
by
How to build a coaching culture
Part one: Coaching for success
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Part three: Coaching as a ritual
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5 Responses
solution and training for textphone callers
We are distributors for a brandnew server based software package that allows textphone calls from deaf callers to be handled on screen at the workstation. Training in how to use system and deal with deaf calles is bundled on the server making training easy at the work station. We are doing demos end of May, Contact if your call centre is interested
disability issues
One thing you really need to be aware of is how to deal wih disabled callers. If you get involved in litigation there is no upper limit on compensation awarded against you!
If you would like to discuss this e-mail me on jean.brading@kennetbridge.co.uk.
We provide a lot of training to organisations who are keen on developing goog practice but also don’t want to get caught out by the law!
Arian Associates Ltd
We have quite a lot of Call Centre Training experience with large call centres.
email us with exactly what you are looking for and we will help.
arianassociates@lineone.net
call centre training
We have experience in call centre training needs analysis and the design of staff trainig programmes. Please do email us if you wish to discuss.
Bernatd Stewart – Integrated Performance Development
Call Centre Training Policy
Margaret
I may be able to help you, I have a contact, who is ex BT – Call Centre, she has recently set-up her own Company – First Point Call & Data Centre.
Give me a call on 0151 647 3388 for more information/help
Paul Harrington