Employers are being called upon to clarify what constitutes an appropriate use of text messaging in the workplace.
As ‘texting’ becomes an increasingly popular form of communication at work, Asda mobile is urging employers to clarify what is and is not acceptable.
This follows recent news that former Tottenham Hotspur manager Martin Jol allegedly heard about his dismissal via text message. There was also a high profile case a few years ago, where text messages were used to inform employees of the Accident Group that they had lost their jobs.
Even though most employment contracts cover use of email and the internet at work, it is rare that text messaging is covered too.
Ted Cadogan, head of Asda mobile, said that we are reaching an “important crossroad” in the use of text messaging at work.
“An increasing number of serious decisions are being communicated via text message, so perhaps we should no longer be surprised when it happens. However, people’s perceptions differ wildly as to how and when the use of text messaging is acceptable and we are reaching a situation where there needs to be a clarification of what constitutes ‘appropriate’ text messaging.”
Cadogan added that whilst text messaging may be one of the most convenient ways to communicate, it should not be used to relay bad news to people. “We would urge all employers to ensure that they set out clear guidelines to re-assure their employees they will never have to learn about bad news this way.”
