Online Workshop
Workshop: Service Standards and Recruitment Agencies
Tuesday 23 January 2001, 13:00 BST
at http://www.hrzone.co.uk/workshop/index.html
Many companies use recruitment agencies, temping agencies and search and selection companies in their search for suitable employers. But is one company the same as the next?
I have heard many horror stories, such as when an applicant for a senior position with a multi-national banking group was interviewed whilst the agency interviewer sat with his fish and chips in front of him. Whilst maybe not typical, the example raises questions:
- how can a client company ensure that the agency promotes the clients image?
- do client companies explain their requirements to the agency as fully as they could?
- are agencies guilty of broad trawling and playing numbers games?
- what standards can a job applicant expect from an agency?
- do service standard agreements exist between client companies, agencies and applicants?
