Learn how to navigate six essential workplace conversations in HRZone’s new toolkit, created in partnership with Flow.
Effective conversation is a critical workplace skill – especially for HR professionals. People are at the heart of your role, and you cannot meaningfully support them without open, candid – and sometimes difficult – discussions.
In today’s tech-enhanced workplace, it’s easy to rely on virtual chat tools to get work done quickly. Asynchronous communication has its place. But if you don’t invest in richer, real-time conversations, your communication skills may weaken. And if your organisational culture tends to avoid tough conversations, collaboration and performance will likely suffer.
“If we want to spark change, we must invest in bigger conversations,” says Andy Greene, Founder of Flow.
Why this toolkit matters
This Catalytic Conversations Toolkit helps you turn the difficult discussions you’d rather avoid into opportunities for progress. It offers a practical framework to strengthen workplace communication and make tough conversations less daunting.
You’ll learn how to:
- Resolve conflict constructively.
- Give and receive useful feedback.
- Strengthen relationships and trust.
- Speak up with clarity and confidence.
- Manage conflicting priorities with ease.
What’s inside
- The definition of a catalytic conversation.
- An outline of six conversation types essential for workplace success.
- The CLOSER model – a practical framework for navigating each conversation type.
- Reflective questions, recommended phrasing and preparation tips.
- Expert insights from Louise van Haarst – conflict coach and co-author of Smart Conflict.
Stop avoiding difficult conversations. Download the toolkit and start having the conversations that drive meaningful change – for you, your team and your organisation.
