She has over 25 years’ experience in culture change, employee engagement and executive coaching. Ella’s experience reflects her love of change and variety working across many sectors including financial services, higher education, retail, utilities and social enterprise across the UK, latterly achieving award winning success for her work in mergers and acquisitions. Her background leading sales and operations teams brings practicality and commercial focus to the challenge of culture change and people engagement.
Ella is passionate about the link between customer experience, culture and business performance, ‘joining the dots’ that connect people on the inside of an organisation to their customers on the outside. Her collaboration with clients has achieved market leading employee and customer advocacy and record low levels of customer attrition.
As an experienced, accredited coach Ella also works with high potential leaders and Executives to improve performance, reach career goals and find their authentic and most effective approach.