- Despite engagement being firmly established in HR circles and endorsed at government level, there is still no universally agreed definition.
- Engagement is an output – one of the key drivers is trust.
- Only around 1/3rd of employees say they are engaged, putting the UK 9th out of the world’s twelfth largest economies (based on GDP).
- HR metrics such as employee turnover, absenteeism, etc. are being increasingly sought after by investors when assessing the value of an organisation.
- While engagement needs ownership and commitment from the top, some of the best ideas and initiatives will come from front-line employees and teams.
- It’s not what you do so much as how you do it.
- Disengaged staff are a by-product of poor management.
- The oldest staff are usually very engaged. If they’re not, there’s something wrong.
- If you want staff to stay engaged during change, communicate, communicate, communicate! You can’t over-communicate when you’re changing things.
- If you break a promise don’t be surprised if people stop trusting you. Actions have consequences.
