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Annie Hayes



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Accenture scoop 10-year BT HR deal


Telecom giant BT have signed a £306 million 10-year deal with consultants Accenture for human resource administration services and business process outsourcing.

The contract, thought to be one of the largest renewals of an outsourcing contract for HR services in the world supersedes the previous five year contract.

The service will be delivered via Accenture HR services and will aim to provide BT with ‘higher levels of workforce management and performance savings in 38 countries’ for its 100,000-strong workforce.

Services will include:

  • customer contact

  • recruitment

  • pension administration

  • payroll

  • benefits administration

  • performance management

  • administration

  • health and safety

  • HR advisory

  • information services

David Clinton, president of Accenture HR Services described BT’s decision to undertake large-scale HR outsourcing in 2000 as ‘bold’.

Alex Wilson, BT Group human resource director, said: “Accenture HR Services has a proven track record of consistently high quality service and a true partnership approach. These were key factors in its selection, along with its unmatched ability to deliver HR services on a global basis. This agreement will allow our staff to concentrate even more on the strategic role of HR management to our growing global business.”

The new contract will commence on 1 August 2005.

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Annie Hayes


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