Following a recent resignation, we are taking the opportunity to restructure manning hours within a department to make it more effective. This will involve the whole team changing their working hours, and will not be popular.

We are about to start the consultation process, I wondered if anyone has some hints / tips on how to manage this process successfully? Our intention is gain agreement through proper consultation and possible compromise. However how can I deal with those who flatly refuse, and give no reason? I wish to avoid any claims of constructive dismissal…
Kerry Cornelious