We employ a number of staff for whom English is not the first language; in order to check applicants ability to read and to understand spoken English I have been asked to research English language tests for business use. The main reasons that staff need a level of competence in English include understanding instruction for safe use of cleaning materials, being able to make themselves clear on the telephone and simmple communications with customers/colleagues.

Does anyone have experience they can share or recommendations they can make on a policy to set on use of English language testing (to ensure non discrimination); generally recognised levels of ‘competence’ and providers of on line testing?

Lyndon Hoare