Staff usually come to me with complaints about colleagues. These are usually not official complaints, just so-called whinging. Certain people’s names do tend to come up quite often. This usually is about the person being unwilling to help (particularly IT) or their general attitude. Noone wants to make an official grievance, indeed there is usually not enough ‘material’ just from one person to justify one. I am thinking about starting a ‘Pour Your Heart Out’ box where people would be able to drop in their complaints. I have two questions:

1. Would this be against the law?
2. If enough complaints were gathered about 1 particular person, could this justify starting a disciplinary procedure?
3. How could the employees be encouraged to voice their grievances publicly?

Any suggestions are appreciated.
Alexandra Kitching

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