The UK Coalition Government are about to abolish Third Party Harassment -defined below. Is this an example of EXTERNAL customer care trumping INTERNAL customer care? Have your staff ever been harassed by a customer? What did you do about it? Or What will you do about it if it happens in the future?
Currently, the legal provisions which are about to be abolished read as follows:-
As an employer, you can be held responsible for harassment of a worker by someone who doesn’t work for you, such as a customer. This is sometimes called ‘third party harassment’.
You will become legally responsible if they know that their worker has been harassed by someone who does not work for you twice before but fail to take reasonable steps to protect the worker from further harassment.
It does not have to be the same person harassing the worker on each occasion.
