Gareth Cram is Director of Business Transformation TAA, Wolters Kluwer UK, and is responsible for delivering transformational digital and leadership services across Wolters Kluwer’s UK tax and accounting software division. An inspired leader with a track record of delivering outstanding results over a 20 year period in customer service, commercial and programme roles within international organisations, Gareth has excellent knowledge of project and change management methodologies. Gareth is dedicated to significantly improving employee engagement, with a passion for delivering excellence in both customer services and bottom line improvements through people. By providing a clear vision, support, coaching, mentoring and empowerment, Gareth promotes a ‘leader amongst leaders’ strategy, enabling people to reach their potential and deliver extraordinary results.