Making your employees continually interested and engaged in the work and the goals of your company can be quite difficult. In order to get the most productivity and hard work out of your employees, you may need to get creative. If your employees are not engaged in a number of ways, then the output and profits of your company are likely to suffer.
There are three factors that you could use as a manager or CEO to get employee engagement work for you. These factors include adopting custom software, having your employees to gain experience with actual customers, and investing in ongoing employee training. By utilizing any of these tools, it is possible that both your company and your employees will become more productive and more financially stable in the long run.
Getting your software tailored to you like a suit
Utilizing custom software is one option that can be considered when it comes to boosting employee satisfaction and motivation. While it is going to be more expensive to purchase when compared to off-the-shelf software products, different types of custom software are used in different industries such as construction, healthcare, education, and retail. If your company generate a lot of profit or is projected to grow at a high rate for this fiscal year, you can make your business more scalable by using custom software.
The larger a company, the more beneficial it may be to utilize custom software such as when it comes to content management, inventory management, and human resource management. Productivity is shown to increase quite a bit for companies that use custom software due to the fact that these specific applications are multi-faceted and can meet a number of your company’s needs at once without having to switch between different systems.
All the data can be stored locally, accessed and shared by employees allowing them to improve efficiency and be more productive in their job. Tailored to your business specifics, it will help you gain a competitive advantage over those competitors who use uncustomized software. Even though you spend comparatively more money initially, the benefits outweigh the costs in terms of boosting your company’s technical profile and by improving the efficiency of your employees. However, if you do not have a software development team within your company to create, design, and implement a custom program, it may be best to forgo the option for now. You also need to think about the budget and whether you have enough capital to invest before deciding to go with a specific custom program. A canned solution may be a good temporary option until your company can afford creating and designing the large-scale one.
Real-life experience in the field
Having employees who know how to deal with customers in a positive and appropriate manner is very important. Customer service can help to drive a company into failure or propel that same company to great success. According to an American Express Survey, “78% of consumers have bailed on a transaction or not made an intended purchase because of a poor service experience.” Also, according to an official report from the White House Office of Consumer Affairs, “it is 6-7 times more expensive to acquire a new customer than it is to keep a current one.”
By being a company that offers training on how to work with customers on a one-to-one basis through e-mail, phone, or instant chat messaging, you will gain an advantage as a business by having employees who feel comfortable dealing with customers and who find that kind of work fulfilling and useful. By engaging with customer service training, they may be willing to stay with the company longer if that is the kind of work that they enjoy doing, especially if they receive training from the company for working with customers.
Trainings are paramount
Beyond just training for customer service purposes, a company that utilizes learning management systems (LMS) for employees will help to keep them engaged for the long term. Many mid-sized and large companies currently use LMSs in order to foster their employees’ development and learning prowess.
In the overall corporate sector, the LMS industry is expected to grow in the next 5 years to reach approximately $10 billion by 2020. The three biggest LMS providers are Noodle, Edmodo, and Blackboard, which together attract over one hundred million active users with the majority of them coming from the corporate world. The top five industries that use learning management systems are education, technology, manufacturing, healthcare, and consulting.
Learning management systems have become increasingly popular due to the fact that they cause employees to be more productive, more engaged in their work, and it is much more cost-effective than creating a course in your field of work from scratch. It is an easy way to test employee trainees and administer work-related tasks and projects that they can utilize to see if they are ready for the job. Over 63% of the users who sign up for an LMS are either very satisfied (25%) with the results or just satisfied (38%) with the results, which is a healthy majority.
Summing up
By implementing learning management systems, utilizing custom software programs, and training employees on customer service, your company will engage your employees on three unique and useful levels, which may lead to many short-term and long-term benefits for both your company and your employees.
