Engaged employees care about the future of their company and are willing to invest the discretionary effort – beyond the call of duty – to see that the organisation succeeds.
Engaged employees are more productive and loyal than their disengaged counterparts and believe they can (and do) make a difference.
It’s the unique elements of the work experience that are most likely to promote employee engagement.
Here are the 5 C’s – how every manager can positively influence the engagement of their people:
1. Connect
- Engaging managers interact and build strong relationships and rapport with people.
- Employees want to feel their manager is interested in them as a person.
- What have you done to connect with your people?
2. Clarity
- Engaging managers communicate a clear vision and agree clear, specific goals.
- They establish processes and procedures that help people master important tasks and facilitate goal achievement.
- Employees want to understand what is expected of them and the required performance standards.
- What have you done to clarify expectations with your people?
3. Contribution
- Employees’ understanding of the connection between their work and the strategic objectives of the organisation has a positive impact on their job performance.
- Engaging managers provide timely and regular feedback on performance.
- Employees want to know they are respected as equal partners, that their input really matters.
- What have you done to recognise the individual contribution of your people?
4. Congratulation
- Engaging managers focus on the positives and provide frequent praise and recognition.
- Employees want to know that their efforts are noticed, valued and appreciated.
- What have you done to congratulate your people?
5. Control
- Engaging managers empower and delegate responsibility and decision making.
- Employees value and want to have active involvement and ownership over the flow and pace of their jobs and the opportunity to play to their strengths.
- What have you done to hand over more control to your people?
How much do you involve them in decision-making, setting goals and priorities?
