Change management now plays a major part in many transformation programmes, according to a global survey.
The survey, by global management consulting firm Booz & Company, polled senior executives who have led major transformation programmes in large organisations. It found that 82% implement change management work streams, with the same number reporting them to have had a positive impact on business performance.
Yet, despite these findings, a majority of the organisations surveyed admitted that, with hindsight, they could have done better, with many respondents wishing they had implemented all of their people initiatives more fully and earlier on in the programme.
The most common reasons for undertaking a transformation programme were performance improvement (79%), cost cutting (62%), and the desire to improve customer service (51%).
Ashley Harshak, principal at Booz & Company, said that the second generation of change management will focus on the ‘how’, rather than the ‘what’. “The attitude of the organisation’s leadership is key and they need to inspire people to adopt new ways of working, skills and behaviours. HR departments also need to act as enablers to underpin this – for example using learning and development programmes and the strategic use of recruitment and reward.”