How to use brand citizenship to improve customer engagement
It's HR in Retail month on HRZone! We're focusing on all things retail – check out our HR in retail hub to read all our great content! In a social world, building a brand and cultivating loyalty is all about managing engagement. In other words, fostering meaningful connections that pull people towards products and services by offering […]
From collaboration to innovation – strengthening talent to thrive in retail
It's HR in Retail month on HRZone! We're focusing on all things retail – check out our HR in retail hub to read all our great content! This article was contributed by James Brook and Dr Paul Brewerton, Co-Founders and Directors of Strengths Partnership. Our work in the retail sector has crossed large, medium-sized and small retailers, as well […]
Job shadowing, mentoring & open communication: developing future leaders in the public sector
Having a positive impact on real people’s lives has always been a passion of mine. It’s what gave me the drive to establish a career in the public sector. After several years at the Cabinet Office, I decided it was time to get back on the frontline so took my current role as Head of […]
Prioritising mental wellbeing in the retail sector
It's HR in Retail month on HRZone! We're focusing on all things retail – check out our HR in retail hub to read all our great content! With one in four colleagues facing mental health difficulties every year, it is an issue that organisations, and those charged with the wellbeing of employees, should be focused […]
How a social mission can supercharge your business
It's HR in Retail month on HRZone! We're focusing on all things retail – check out our HR in retail hub to read all our great content! A few months ago I was lucky enough to attend my first ever Fast Growth Forum, hosted at Bloomberg’s spacious and pristine London HQ. An elite selection of founders and CEOs […]
You need to gain buy-in for your brand across the business
It's HR in Retail month on HRZone! We're focusing on all things retail – check out our HR in retail hub to read all our great content! A brand needs to be an identity, internally and externally, that shapes an organisation and its services. Therefore, the concept of brand needs to be present, not just within the […]
The steps we take to maintain an engaged workforce
It's HR in Retail month on HRZone! We're focusing on all things retail – check out our HR in retail hub to read all our great content! As a fast-growing tech brand we’re always on the lookout for new talent to join our team. Once you get over the initial hurdle of recruiting people who […]
25 top tips from Grant Thornton’s Talent Mobility team
Following Grant Thornton's Talent Mobility team recently being awarded HR Team of the Year at the Re:locate awards 2016, Susan Gregory, Head of Talent Mobility, shares her 25 top tips for HR professionals to consider when co-ordinating international assignments: It’s all about the employee experience. You are moving people not objects; each are different so […]
Infographic: What are the main challenges facing customer support?
It's HR in Retail month on HRZone! We're focusing on all things retail – check out our HR in retail hub to read all our great content! Research into the customer support field in the UK has highlighted a juxtaposition emerging based on the level of importance being placed on contact centres vs the relative […]
Six recruitment challenges that retailers must conquer
It's HR in Retail month on HRZone! We're focusing on all things retail – check out our HR in retail hub to read all our great content! Job seekers have always been attracted to the retail industry because it offers opportunities, variety and flexible working. However, recruiting and retaining the right staff is often tougher in retail […]
Tech has transformed the customer experience – it’s time it did the same for retail staff
It's HR in Retail month on HRZone! We're focusing on all things retail – check out our HR in retail hub to read all our great content! The breadth and pace of modern retail innovation amazes me constantly. For example, my neighbour Jones, a sprightly 75 year old retiree living in East London, recently announced that he’s […]
Five minutes with Alexander Snelling, HR Director, Cath Kidston
It's HR in Retail month on HRZone! We're focusing on all things retail – check out our HR in retail hub to read all our great content! We caught up with Alexander Snelling, HR Director at Cath Kidston, on the challenges and opportunities in the retail sector, and what Cath Kidston are doing to innovate their people […]
“As in-store experience becomes ever more important, the need for improved service skills grows.”
It's HR in Retail month on HRZone! We're focusing on all things retail – check out our HR in retail hub to read all our great content! We caught up with Tony Gilbert, Head of Executive and Strategic Reward at KPMG UK, about the challenges in recruiting and rewarding retail staff. Tony has been at KPMG UK since […]
WHSmith’s plan to increase number of ‘mental health first aiders’
It's HR in Retail month on HRZone! We're focusing on all things retail – check out our HR in retail hub to read all our great content! ‘We all need to look after each other and ourselves.’ This is the mantra that is driving WHSmith, as we seek to deliver a comprehensive mental health wellbeing strategy that will […]
Four robots that are taking retail jobs
It's HR in Retail month on HRZone! We're focusing on all things retail – check out our HR in retail hub to read all our great content! The age of automation is here and it’s growing at a blistering rate. While there’s talk of robots replacing lawyers, automating knowledge work is far harder than manual labour. As […]
Automation in retail: what’s the endgame?
It's HR in Retail month on HRZone! We're focusing on all things retail – check out our HR in retail hub to read all our great content! To deliberately misquote William Gibson, “Automation is here – it just isn’t very evenly distributed yet”. There is no doubt that the face of retail is fundamentally changing and that […]
Hello, Future: is there a place for retail workers?
We caught up with Doug Stephens, founder of Retail Prophet, on what role people will have in the retail market as automation hoovers up many of the manual tasks that retail workers have been doing for years. Will there be a place for humans in retail in the future? When retailers recognise the primary intent […]
The disintegrating retail economic model and the dual-pronged approach that will replace it
It's HR in Retail month on HRZone! We're focusing on all things retail – check out our HR in retail hub to read all our great content! We caught up with Doug Stephens, founder of Retail Prophet, on the breakneck pace of the ecommerce market, the changing nature of consumer knowledge and why a dual-pronged approach to […]
The stark nature of wisdom – and what you need to know to have more of it
There's so much rich insight coming out of the academic sector that HR professionals need to know. At Academics' Corner we feature the best HR researchers that tell you what they’ve found and what you need to do differently on the back of the research. Get connected to the academic sector through Academics’ Corner and […]
What your voice in the workplace says about you
In business we usually get things done by talking. But how well are you doing this? Kate Laws from people business Connor takes a look at why it’s important to assess your communication and influencing skills at work. When it comes to business, talk isn’t cheap. From the board room to the shop floor, the […]
