The Workforce View 2020: Volume One pre-COVID-19

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The coronavirus pandemic has now taken hold around the world, and it is becoming clear that it will take a significant toll on the global economy.

Remote working has become the norm in several sectors, while at the same time overwhelming demand in essential frontline services is seeing key workers working longer hours than ever in extremely difficult conditions.

This research was undertaken before the crisis unfolded globally: the vast majority of the survey took place during November and December 2019. Therefore, the views outlined in this report reflect a pre-COVID-19 world, in which optimism is high but several trends are already notable, such as rapid technological innovation and the burgeoning gig economy.

Clearly, an event as seismic as COVID-19 will have a major impact on sentiment and will potentially accelerate or reverse many of the developments we are already seeing. Therefore, this research was re-run in May 2020 to find out how the outlook for workers has changed on critical issues in several key geographies. The results of that second study are available to download in Volume Two of this report.

Download Volume One here.

What you'll learn


ADP UK is part of the largest supplier of payroll, time and attendance, and HR outsourcing services in the world, paying 31 million people worldwide each pay day.

Established in 1965, the UK operation has over 45 years experience delivering a range of payroll service solutions across the spectrum of private industry sectors. The knowledge and experience we have gained has enabled us to develop a totally flexible solution portfolio, offering ‘best-fit’ payroll and HR service options to organisations of every size and requirement. 

Our selection of services range from traditional payroll bureau provision, employment screening services and time and attendance solutions, through to fully managed payroll and HR administration options.

ADP provide services to some of the worlds largest companies, as well as some of the smallest, local organisations. over 80 percent of FORTUNE 500 companies and over 90 percent of FORTUNE 100 companies use at least one of ADP’s services.

In fact, our client statistics show that it’s because ADP’s modern service portfolio is so successful in delivering ‘best-fit’ solutions, to every size of organisation across the world, that has made us the biggest. Wherever companies do business – across the street or around the globe – they can count on ADP to help them succeed.

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