The four critical phases of employee experience
How to engage your team on a deeper level.
Listen and act: how to get employee experience management right
Employee engagement is key to business growth. Here’s how to do it right.
Employee experience: has a ‘job for life’ become a thing of the past?
Sir Bradley Wiggins recently announced that he’s swapping sport for social work, as he looks to carve out a new career at age 39. While not many of us can claim to have won an Olympic gold medal, that feeling of wondering what it would be like to try something new is one we can […]
How AI can benefit the employee experience
AI is here, and it’s ready to transform your employee experience. While most businesses recognise the power of AI, many are unsure of how to implement it in their own workplace. Here are some examples of how AI can benefit your employees at work. Communication When we are at work, our interpersonal relationships have a huge […]
Changing perspective: from employee engagement to employee experience
Employee engagement surveys only tell part of the story when it comes to understanding the needs and motivations of your staff. In order to get the full picture, employee experience is where organisations need to focus their attention. Over the past 50 plus years, organisations have conducted surveys of their employees to gauge employee satisfaction, […]
How to measure and improve your employee experience
What defines and differentiates your company’s employee experience? Knowing how to engage your existing staff and attract new ones is vital when creating an environment people are proud to be part of. Every organisation has a unique employee experience, and to improve this means rethinking more than just tools and processes. It’s important to consider the […]
Reward and recognition: the changing expectations of employees
If your company’s reward and recognition programme is somewhat outdated and lacklustre, then it’s probably time for a refresh. A shift in approach goes beyond boosting engagement levels, playing a key role in enhancing the wider employee experience. Recognition. It regularly crops up on lists featuring tips on how to keep your employees happy. Entrepreneur.com suggests it […]
HR technology: are we facing a digital employee experience divide?
Employees are starting to expect that the standard of technology they use at home is accessible to them in the workplace. How can HR match and meet their workforce’s demand for a premium digital experience? There are two change curves gently rising when it comes to employee experience, and their compound effect means that HR […]
Company culture: why employee experience can’t exist in a vacuum
As the focus shifts from employee engagement to employee experience, HR practitioners must not forget that the deeply ingrained culture of a company – whether good or bad – will hugely impact how employees feel about their working environment. Imagine walking into a factory of a family-run business. In the reception area, along one wall, hangs a […]
How to bring customer experience and employee experience closer together
If you take care of the employee experience, your employees will take care of your customer experience. Some things really do just belong together. Think fish and chips, Mickey and Minnie, Kim and Kanye. There’s plenty of research to show that employee happiness depends not simply on what the company says, but what it does, […]
Employee experience: the five practices that will create a more ‘human’ workplace
With the war for talent increasing in intensity, organisations cannot afford to ignore employee experience anymore. Here, we’ll explore what makes a workplace more ‘human’ and engaging to attract and retain the best employees today. McKinsey has dubbed employee experience ‘essential to compete’ in today’s war for talent. This couldn’t be truer. Some companies, like […]
Employee experience: not just an HR rebranding exercise
Employee experience (EX) is the new buzzword, concentrating on key touch-points in employee journeys. Without a change in mindset though, it is in danger of just being a re-branding exercise with little value. In order for employee experience to add value, it must be integrated with the customer experience (CX) and become a strategy that […]
The era of employee experience: how AI and chatbots innovate HR
Companies have already started improving the customer experience using AI technology and now it’s time to utilise that technology to enable employee self-services as well. The next big tactical battleground, according to Gartner, Forbes and others, is employee engagement and improving employee experience (EX) with HR services. For a company to grow, it must invest […]
Why you need to create a positive, profitable employee experience
The increasing focus on the employee experience is not simply the latest touchy-feely fad for organisations. It is a firm fixture for the C-Suite. With better ways to analyse business metrics, leadership teams are learning that engaged, positive and motivated staff are critical to bottom line success. Evidence now firmly demonstrates that unhappy or disengaged […]
Employee experience: the evolution of people analytics?
People analytics is morphing from an HR-led function to a top-down business-led function, otherwise known as employee experience, explains Andrew Woolnough, Director of HR Solutions at Equiniti. The use of people analytics is growing as companies realise the capabilities required in terms of HR technology, tools and analytics expertise. But what started out as an […]
HR vs IT: who owns the employee experience?
As with so many industries and job roles that focus their attention on managing people, human resources can be a tricky discipline to define. Its reach spans across everything from recruitment to internal disputes and employee satisfaction right through to finance and remuneration. Given this wide array of specialties, it’s easy to understand why – […]
Future of HR: Employee experience – HR’s new mandate
In this series I take a look at the future of HR, not through predicting the next structure HR will adopt or giving you demographic trends but through applying a greater understanding of how our brain works and what that application may mean for how HR help organisations achieve greater performance through their people. In the […]
Connecting the employee experience with customer satisfaction
Paul Barnes is UK Country Manager at enterprise feedback management (EFM) company Questback. 1) What's the impetus behind the recent movement towards connecting employee engagement with the customer experience? When asked to name their two top business priorities, CEOs consistently rank the customer experience and getting the best out of staff at the top of the […]
School’s out for summer: Flexibility for parents
Alice Cooper might not have been so chuffed about school being out for summer if he’d had to juggle his busy rock touring schedule with a couple of bored kids. Matt Henkes looks at how two top firms are providing their staff with the necessary flexibility. The excitement that once accompanied the […]
Messy desk? Have £7 million. By Sarah Fletcher
Writing this article was a real challenge, mostly because it took me all morning to find my keyboard under the horrors littering my desk: piles of paper, mould-filled mugs and a random collection of objects with no apparent use in the workplace – a potato peeler, tapes for a dictaphone lost years before I was […]
