Employee experience: not just an HR rebranding exercise
Employee experience (EX) adds genuine value only when integrated with customer experience and driven by cross-organizational collaboration—not just HR rebranding. Research shows that service climate factors like organizational structure, rewards, and team cohesion directly impact customer satisfaction and performance more than employee engagement alone.
The era of employee experience: how AI and chatbots innovate HR
AI-powered chatbots are transforming employee experience by providing instant, personalized access to HR services. By automating common inquiries and simplifying HR processes, organizations can improve employee engagement, retention, and satisfaction while reducing pressure on HR teams.
Why you need to create a positive, profitable employee experience
Engaged employees directly impact customer satisfaction and business profitability. Companies that implement sophisticated employee engagement programs gain valuable customer insights from frontline staff while boosting retention and reducing costly turnover.
Employee experience: the evolution of people analytics?
People analytics is evolving from an HR-focused function into employee experience, a business-led approach that integrates all aspects of employee working lives. Despite recognition of analytics’ value, adoption remains slow, with only 3 in 10 companies using it to measure ROI and benefits impact.
HR vs IT: who owns the employee experience?
HR, IT, and marketing departments are increasingly competing to own employee experience management. Recent research shows 45% of IT leaders believe optimizing employee experience should fall under IT rather than HR, citing technology’s critical role in enabling communication, collaboration, and flexible work arrangements.
Future of HR: Employee experience – HR’s new mandate
Employee experience is now HR’s primary mandate, shaped primarily by HR practices and processes. Since line managers execute these initiatives, designing brain-savvy approaches that align with how the brain works—rather than against it—ensures consistent employee experiences that build trust and engagement.
Connecting the employee experience with customer satisfaction
Companies that connect employee engagement with customer feedback gain deeper insights and better business decisions. Integration of voice-of-customer and employee surveys helps organizations understand behavior patterns, align staff incentives, and create a virtuous cycle where motivated employees deliver superior customer experiences.
School’s out for summer: Flexibility for parents
Working parents face a significant challenge during the six-week summer school holidays, with most adults receiving only two weeks of annual leave. While childcare costs have risen sharply, flexible working arrangements and subsidized play schemes can help parents balance work and childcare responsibilities during this period.
Messy desk? Have £7 million. By Sarah Fletcher
The UK government spent £7 million on a workplace organization program called Lean to teach civil servants desk management, but experts are divided on whether tidy workspaces truly boost productivity or represent wasteful spending on basic cleanliness training.
