HR vs IT: who owns the employee experience?
As with so many industries and job roles that focus their attention on managing people, human resources can be a tricky discipline to define. Its reach spans across everything from recruitment to internal disputes and employee satisfaction right through to finance and remuneration. Given this wide array of specialties, it’s easy to understand why – […]
Future of HR: Employee experience – HR’s new mandate
In this series I take a look at the future of HR, not through predicting the next structure HR will adopt or giving you demographic trends but through applying a greater understanding of how our brain works and what that application may mean for how HR help organisations achieve greater performance through their people. In the […]
Connecting the employee experience with customer satisfaction
Paul Barnes is UK Country Manager at enterprise feedback management (EFM) company Questback. 1) What's the impetus behind the recent movement towards connecting employee engagement with the customer experience? When asked to name their two top business priorities, CEOs consistently rank the customer experience and getting the best out of staff at the top of the […]
School’s out for summer: Flexibility for parents
Alice Cooper might not have been so chuffed about school being out for summer if he’d had to juggle his busy rock touring schedule with a couple of bored kids. Matt Henkes looks at how two top firms are providing their staff with the necessary flexibility. The excitement that once accompanied the […]
Messy desk? Have £7 million. By Sarah Fletcher
Writing this article was a real challenge, mostly because it took me all morning to find my keyboard under the horrors littering my desk: piles of paper, mould-filled mugs and a random collection of objects with no apparent use in the workplace – a potato peeler, tapes for a dictaphone lost years before I was […]