Mediation: Part Four – How to deal with the outcome
When destructive workplace conflict rears its ugly head, it will typically be an HR professional who suggests mediation as an option to try and resolve the situation By the time the case gets to mediation, this ‘referrer’ will probably have invested significant time and emotion in it and will most likely have expectations about the […]
Blog: Why bother with managing staff careers?
In today’s tough economic circumstances, organisations are seeking competitive advantage through the best use of their people more than ever before. In a time when the job market is uncertain many companies and business leaders may feel that career management is not a priority, seeing it as something that is personal to employees. But […]
Creating a supportive culture in stressful times
Stress is now the most common cause of long-term sick leave in the UK, which means that organisations can no longer afford to ignore the issue. But line managers need clear guidance from the HR department on how to identify early signs of stress within their teams and manage the situation so that it works […]
Employers reject offshore call centres due to staff quality concerns
A huge four out of five senior executives in English-speaking countries have no plans to offshore their customer contact centres because concerns over staff quality are failing to outweigh cost benefits. A report by analyst firm Ovum, based on a survey of senior executives at large North American, European and Australian companies, revealed that only […]
HR Forum: HR lessons from the beautiful game
The Beautiful Game has important lessons to offer team-based, talent-dependent industries, believes Professor Chris Brady, former dean of the BPP Business School, who is now helping his son to run Southend United. “People say that business is more complex than football. But rather than saying that ‘business is complex and football is simple’, it’s […]
The changing face of the European HR technology market
Over the last few years, the delivery of HR services in Europe has evolved significantly, driven largely by a need to balance increased demand with the ability to manage costs – and improve quality. European economies are more diverse than in any other region of the world and businesses are under tremendous pressure to be […]
Legal Insight: Does your organisation pass the stress test?
Stress has become the most common cause of long-term absence from work for the first time, according to the Chartered Institute of Personnel and Development’s annual absence report, which was published last month. Given this development and that 2 November was National Stress Awareness Day, it would make sense for organisations to take the opportunity […]
Blog: Does HR belong in finance?
Recognise This! – HR must provide strategic value to claim a place on the executive team. What’s the reporting structure for HR in your organisation? Do you have a CHRO or similar that reports directly to the CEO? Or does HR report up through operations (the COO) or finance (the CFO)? Workforce Management recently […]
News Analysis: Two thirds of workers suffering high stress levels
Two thirds of all workers are suffering from high levels of stress and are having to take time off work as a result. These are the key findings of a survey among employees at 1,500 companies worldwide undertaken by employee assistance programme provider, ComPsych, to coincide with National Stress Awareness Day today. The poll […]
Book Review: Corporate confidential by Cynthia Shapiro
I found reading this book to be a particularly depressing experience and had to force myself to get anywhere near the end. My advice to other potential readers would be not to bother. Cynthia Shapiro was a senior HR manager in various US organisations and had to get involved in some pretty dirty business to […]
Mediation: Part Three – How to prepare participants effectively
The prospect of attending a mediation session in order to try and settle a workplace dispute can be very daunting for everyone concerned. So what can HR professionals do to support people and help prepare them for the big day? 1. Clarify the mediation process Most providers supply all parties with a written document […]
Ask the Expert: Can I give a bad reference?
The question Does a referee need to discuss a potentially damaging reference with the employee concerned before it is sent to a new employer? What is the legal position on references generally in terms of what can and can’t be said? The legal verdict Martin Brewer, a partner at Mills & Reeve […]
Blog: High-performance HR – it’s about technology AND social media
“I only have 90 connections, I know but I was only connected to LinkedIn about a year ago.” “Yes, I did look her up on LinkedIn and I thought: ‘how you could be the head of HR and only have 32 connections?’” These statements came from people I spoke with last week concerning the […]
Blog: 10 top tips to build an engaged workforce
An engaged employee is someone who will go that extra mile for your company. Companies with high employee engagement levels grow on average 4.5 times faster than those with low levels, according to a 2010 study by Hays. Engaged employees means lower staff turnover & higher productivity. However, engagement takes work – here are […]
Employers lose top talent due to neglect not pay, says study
Low trust levels in senior management, job dissatisfaction and excessive amounts of daily stress are the key reasons why employers lose top talent. According to the Chartered Institute of Personnel and Development’s quarterly Employee Outlook survey, staff are, unsurprisingly, much more likely to position themselves among the 22% currently looking for a new job if […]
Blog: What HR can learn from Hannibal the Great
In 216 BC Hannibal crossed the Alps in terrible conditions to attack Italy. His generals pleaded with him not to attempt it saying it would be impossible to cross the Alps with elephants. On hearing this Hannibal said “Aut viam inveniam aut faciam” or translated from Latin, I will either find a way, or make […]
Mediation: Part Two – How to find the right provider
The mediation industry has no single regulatory body. The Civil Mediation Council runs a workplace mediation provider registration scheme, which provides a register of mediation suppliers. Although this is a positive step forward, as yet there is no single code of good practice for workplace mediators and the scheme relies on self-certification. As a result, […]
Getting women on the board is not about quick fixes
The newspapers have been awash lately with damning surveys suggesting that large companies still have a long way to go to balance up their boardrooms and create working environments that support women’s career progression as much as they do men’s. So it came as no surprise that Lord Davies’ Review has so far yielded minimal […]
Blog: How to take the pay issue off the table
Recognise This! – Recognition and rewards cannot replace compensation – it’s an entirely different “currency.” Fellow blogger and Compensation Café founder Ann Bares recently ran a survey looking into what level of pay (or pay increase) would be needed to “take the issue of pay off the table.” This is a highly complex but […]
Staff education and training are critical to corporate security
Earlier this year, a security firm called RSA was embarrassed by a major breach that led to information about its user authentication token technology leaking out. The company not only faced a huge bill to physically replace its offerings, which were now useless, but also attracted unwanted column inches from press around the world. Just […]
