Employees want supportive, approachable communicators for managers
The top three key traits that staff would like to see in their bosses are approachability, good communication skills and supportive behaviour, according to study. But it appears that many are being disappointed. An online poll of 1,000 UK workers undertaken by ICM on behalf of bank First Direct revealed that a huge 88% felt […]
Two-thirds poor at leadership development
Although effective management will be crucial to exploiting growth opportunities presented by the changing face of globalisation, just over two thirds of global employers admit to being poor at leadership development. A survey undertaken among 700 chief HR officers and senior executives in 61 countries around the world by IBM’s Institute for Business Value revealed […]
Cable anger over watering down of bank bonus reform
The simmering tension between the Business Secretary and Chancellor threatened to boil over yesterday, after Vince Cable issued a strongly worded response to George Osborne’s suggestion that proposed UK banking bonus reforms could be toned down. Osborne, who has been accused of giving into pressure from the City, told the BBC that it “might be […]
Battle of the sexes: Employees prefer female managers
Nearly two out of five employees prefer female to male bosses because they feel they are both more understanding and more assertive. According to a survey among 1,182 UK workers undertaken by HR consultancy Reabur, only 29% preferred having a male as their manager, while a third thought gender was irrelevant. Of those polled, just […]
UK managers lack leadership skills
UK managers are among the worst in the world in terms of leadership effectiveness, with the situation being particularly marked in government and financial services, according to a study. The survey undertaken among 29,000 employees in 21 countries by HR software provider Kenexa’s Research Institute revealed that the UK ranked 17th for managerial effectiveness, scoring […]
Improving performance management in medium-sized businesses
Medium-sized businesses can encounter very specific problems in maximising employee performance. Vincent Belliveau explains why these problems arise and outlines how they can be overcome. While small businesses have fewer employees and shorter chains of command, providing greater transparency to individual performance, large organisations benefit from comprehensive systems and processes to help measure and manage […]
Engaging customer-facing employees to improve performance
Educating and engaging staff within the workplace is key to improving performance. Ian Luxford offers tips to help improve performance, ensure better service for customers: what better way of aligning your strategy with the business plans? If outstanding customer service is a must for successful businesses today, it’s also one of the biggest challenges they […]
Lancaster University acquires The Work Foundation
Lancaster University has acquired The Work Foundation after it was wound up due to a pension deficit. The 92-year-old workplace practices researcher and consultancy will continue to operate as a distinctive entity and its brand and work programmes will remain intact. It will stay at its Westminster headquarters and none of its 43 staff, including […]
Video: Marcus Buckingham, the strengths finder
Marcus Buckingham, developer of the Gallup Strengthsfinder system, on why we should be developing our strengths rather than focusing on weaknesses. Charlie Duff met Marcus at a Benchmark for Business event in Manchester. The next event is taking place in London on 17 November 2010. Titled Exceptional Talent, Extraordinary Teams, it will feature Sir Ken […]
UK must address management skills gap
If the UK is to close the productivity gap with international competitors, the coalition government must focus expenditure on improving the country’s poor quality of management skills, an HR body has warned. In response to its ‘Skills for Sustainable Growth’ consultation, the Chartered Institute of Personnel and Development (CIPD) urged the government to develop a […]
Ed Miliband needs to ‘reconnect’ business with Labour party
The British Chambers of Commerce has warned Ed Miliband that he must make reconnecting the Labour Party with business a key priority for his early months in office. According to a survey of Labour back-benchers undertaken by polling organisation ComRes on behalf of the BCC, while small-to-medium businesses are keen to see a reduction in […]
HR taking action but management not owning engagement
Although just over half of HR professionals are concerned about staff motivation levels, the majority of organisations are failing to put practices in place to ensure managers own the issue. According to a survey among HR managers undertaken by law firm Davies Arnold Cooper, some 55% are worried about staff engagement are and are, therefore, […]
Ask the expert: Grievance response time
This week the experts, Martin Brewer and Esther Smith consider what an employer needs to do to respond to a grievance raised by an employee – and in what timeframe? The question: Grievance response time – how long do we have? If you raise a grievance with your employer, how long do they have to […]
Unleash your strengths with Marcus Buckingham
Help yourself and your employees think about your strengths rather than focus on your weaknesses with these mind-opening tests from Marcus Buckingham. These exercises are simple ones which you can do yourself and send to others as the first steps in understanding and developing your strengths. Who’s on your board? Draw an oval on a […]
Uncertainty taking toll on morale
Four out of five senior managers believe that the current unsettled economic outlook is more difficult to deal with than outright recession, not least because they are finding it increasingly difficult to win staff buy-in for difficult decisions. Just under half acknowledged that employees now had a jaundiced view of the sincerity of the leadership […]
SMEs recognise value of social media
While just over half of small-to-medium businesses regularly use social media in their day-today activities, the number jumps to four out of five among engineering and technical firms. According to a survey of 269 companies undertaken by Darryl Willcox Publishing, some 35% of SMBs updated social networking sites such as LinkedIn, Facebook and Twitter on […]
Bosses confident growth is around the corner: podcast
Is growth in business or hiring just around the corner? A study of European business leaders has revealed nearly 40% are planning to invest in existing talent, while a quarter claim they will invest in training as this long awaited confidence makes a welcome return to the market with over half of all companies across […]
Influencing engagement: the role of the line manager
John Pope offers advice on how managers can work with their teams to maximise engagement, supported by the HR function. I thought that the subject of engagement had had enough debate; we have read about its importance and its measurement by engagement surveys; we have heard about the importance of bringing new staff into an […]
From the top to the tip – Undercover Boss with Colin Drummond, CEO of Viridor
Colin Drummond, CEO of Viridor, the recycling, renewable energy and waste management company went undercover to discover more about his business. Before the programme aired, we got a sneak peek at Colin’s Undercover Boss experience. Undercover Boss is one of those rare programmes which highlights relationships between bosses, employees and organisational culture to a mass […]
Ask the expert: Poorly performing line manager
This week the experts, Martin Brewer and Esther Smith advise on how to handle a poorly performing manager. The question: I have inherited a poor performing line manager in my team, the issues are: There is no team motivation in his department He is not spending anytime training & developing his new team members […]
