Some of our clients are now expecting our Call Centre staff to be available to work on Bank Holidays. Our contract of employment states that Bank Holidays are given in addition to holiday entitlement. Inevevitably we will probably have to change contracts to reflect our client’s requirements so I would be interested in how any other organisation has managed a similar change and also how other organisations currently handle bank holiday working and what level of remuneration they pay i.e. basic time/x1.5/double time with a day off at another time etc.
Yvonne Charlton