My Mother in Law works as a cleaner and is paid on an hourly basis. Her hours vary, she submits a timesheet and is paid according to the hours she works. She normally works five days per week with her days off varying week to week.

My query is regarding the payment of bank holidays. Over Christmas they did not want her to work on a particular bank holiday and she did not get paid for that bank holiday. On another bank holiday they wanted her to work and she was paid at the standard rate and not given a day off in Lieu.

Are they able to say that she can not work on a bank holiday and then not pay her for that Bank Holiday? Are they able to make her work the bank holiday and pay her the standard hourly rate and not give her a day off in lieu?
Alexandra Warren