An employee is appealing against the outcome of a grievance hearing on the grounds that they do not agree with the investigating managers findings. The circumstances surrounding the grievance were purely based on personal feelings, and having interviewed named witnesses, called by the aggrieved employee, they also do not support his view.
The employee accepts that the matter was dealt with appropriately and that a full investigation into his 7 points of grievance took place (by a neutral manager). But now he is appealing against the findings and wishes to bring in ACAS to hear the appeal. I have explained that ACAS do not take sides but merely work to find an amicable solution, which we have been trying to do. I do not have anyone else in the organisation to hear an appeal, due to the seniority of the manager and that of the initial investigating manager.
Where do I go from here?