I have recently started with a small but very successful family run service-focused business as the operations manager and although I have operational management skills I am pushed for time (like everyone)… I have been tasked with formulating various manuals, procedures and polices (JDs, terms and conditions, discipline, EQ ops, H and S etc..
Are there any books that might guide me?…. Or have you been here? All help/pointers gratefully received

Steve Thompson

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