What ground rules or protocols do you seek from participants at the outset of a training course?
Do they include these?  Anything else? Do you present these protocols or ask participants to come up with their own? Or somewhere in between?
Respect for the views of others
Give everyone space and time to express their opinion/make a contribution
All questions are valid- we don’t know what we don’t know!
Active listening
Have Fun!
Confidentiality – Chatham House Rules
Challenge the idea not the person
Clarify all jargon and acronyms
Appropriate language free of bias
No assumptions
Use the “Parking Bay”
I have six techniques I use to challenge inappropriate behaviour. Drop me an e mail at trainingqed@aol.com for a copy