Mollie West Duffy is Head of Learning & Development at Lattice, where she focuses on creating a deliberately developmental culture, developing managers and leaders, and enabling effective teamwork. Previously, she was an organizational design lead at global innovation firm IDEO. She’s helped advise and coach leaders and founders at companies including Casper, Google, LinkedIn, Bungalow, and Slack, and has been published in Harvard Business Review, Fast Company, Entrepreneur, Quartz, and other digital outlets. She is also the co-author of the Wall Street Journal bestselling book about emotions at work: No Hard Feelings: The Secret Power of Embracing Emotions at Work, and Big Feelings: How To Be Okay When Things Are Not Okay.