The world of work is undergoing tremendous change. The number of ‘economically active’ baby boomers is expected to rise to a third by 2030[i], while millennials are going to comprise a staggering 50% of the workplace by 2020[ii].

Yet these age groups aren’t the only ones with a significant presence in the workplace. Generation X maintains a strong foothold in the workforce and, when planning for the future, organisations must start considering the likes of generation Z – school leavers who are emerging into the job market.

A modern workplace that consists of employees spanning four generations may encounter new cultural complexities. Often, HR professionals are faced with the challenge of appeasing an array of generational needs and, inevitably, one generations’ happiness may be fulfilled at the expense of another’s. This can cause inter-generational conflict, impacting morale, productivity and job satisfaction.  

With so much at stake, how can HR professionals balance the demands of a multi-generational workplace?  

Embrace diversity

It is essential for HR to learn about the characteristics of their workforce: their likes and dislikes, desires and demands. Taking time to understand the diverse nature of each generation and introducing HR strategies that cater to their specific needs will create a satisfied workplace that works collaboratively and efficiently.

For example, whilst the majority of millennials and generation X would embrace the freedom to work flexibly[iii], baby boomers may struggle to adapt to a different working style, as they believe in the value of office face time[iv]. HR professionals should encourage team leaders to consider these differences when managing the expectations of each age group. Taking time to understand these differences, and implementing solutions accordingly, will ensure each employee feels their needs are met.    

Adopt an integrated culture

The ideas, knowledge and experience from each generation offer a wealth of insight to strengthen organisational strategies. In order to benefit from the diverse perspectives, HR professionals need to reiterate to staff the importance of celebrating the differences within the organisation. This collaborative culture should be built into the company’s mission, and fostered through training and learning opportunities, as well as leadership methods.  

As generation Z, those born between mid-90s and early ‘00s, gradually enter the workplace, fostering a culture of collaboration will become even more important. Encouraging diversity in attitudes, perspectives and experience will help them appreciate the benefits this brings to the workplace from the early stages of their career. While younger employees often appreciate a collaborative working style, it is important to help them work with other age groups, without feeling that generational differences are something that should be avoided.   

Varying tools and technology needs

Different age groups often have various preferences when it comes to how they want to work. While millennials and generation Z are more likely to rely on tools such as social media or wearable technology, generation X and baby boomers are less inclined to use such technology within the workplace[v].

Understanding generational workplace preferences can truly help organisations to accommodate these needs and tailor the office so it speaks to multiple generations. For example, creating collaboration rooms, quiet spaces, drop-in areas, conference rooms and remote work options will ensure all employees are provided with a work environment that meets their individual requirements, irrespective of how these differ across generations.

Take action today

The generational shift is occurring at a rapid rate. With so many changes taking place, it is important that HR professionals take time to understand each generation, and rectify any inter-generational conflicts before they impact employee satisfaction. By preparing the organisation to facilitate a multi-generational workforce, organisations will be able to ensure a collaborated, efficient and happy workplace.